Once shipping labels are produced, your will receive an email notifying you that your package will be picked up soon by the shipping carrier (FedEx Ground, USPS).
FedEx Ground customers receive an email from both Global Hemp and FedEx once shipping labels are produced. Each email contains your tracking number. You may not be able to track your package immediately, and in some case it may take as many as 48 hours. Afterward, you will be able to track the progress of your package as it travels to its destination. FedEx Ground takes 1-4 business days to arrive. Therefore, once you are able to track your package, you will be able to see the "Scheduled Delivery Date" and this will provide you with the date that your package is scheduled to arrive. Once your order arrives, FedEx will send an email notifying you that your package has arrived.
United States Postal Service (USPS) Priority Mail customers receive an email from Global Hemp once shipping labels are produced. This email contains your Priority Mail Delivery Confirmation number. This is not a true tracking number as you are not able to know where your package was last scanned. However, once your package has been delivered, you will be able to access this information. Note that USPS Priority Mail is not guaranteed for a set number of days to arrive, but generally does arrive in 2-3 business days from time of pickup. Therefore, you should expect to receive your order in 2-3 business days from the time you receive an email from Global Hemp.
Misdelivered or Lost Packages
All customers are notified via email that their packages have shipped. FedEx customers receive an additional email once their package arrives. Therefore, customers have up to 24 hours to contact Global Hemp if their package is notified as delivered, but is otherwise missing.
A missing package may include a package that was delivered, but was otherwise ‘hidden’ away in a location such as a side door, garage, kids playhouse, under a porch, etc. Its also possible that your package was delivered to a neighbors house or the wrong address (e.g., 123 West Main St rather that 123 East Main street). Finally, a missing package may be one that has been stolen.
In the advent that your package missing, misdelivered or possibly stolen, the first few hours are crucial for investigation. This is why its important for you to contact Global Hemp within 24 hours of receipt of your package being delivered.
United States Postal Service
All packages shipped via FedEx and UPS are insured against damage. However, packages are not insured against theft. Global Hemp is not responsible for stolen merchandise. To deter against theft, you may request that your package is signed for when its delivered. This service may be requested in the comments section of the order form. This service costs an additional $2 which Global Hemp will add to your shipping charges after your order has been placed. In the future, we will have a more user-friendly method for adding this service. You may also contact Global Hemp via email or telephone if you forgot and we will add this service so long as your package has not already shipped.
Returns & Exchanges
We will accept returned merchandise for exchange, refund, or store credit for up to and not exceeding thirty (30) days after the ship date. Items returned after 30 days, as well as clearance and sale items, may only be exchanged or redeemed for store credit.
To qualify for exchange, merchandise must be in perfect resale condition.
The customer is responsible for all shipping costs associated with returning products to Global Hemp. Credit card refunds will be applied within 30 days of return processing.
For orders that received “Free Shipping” promotion, refunds will be in the amount of sale price, less actual shipping expense.
All returns must receive a Return Authorization Number (RA#) prior to returning merchandise. Returns received without the appropriate RA# will be refused. An RA# can be obtained by contacting us.